Please Note

• Fresh towels and roses are temporarily suspended as a measure to safeguard our client’s health
• Pricing is per person.
• If you are traveling in groups of 5 or 6 persons it might cost less to select our Private option: Concierge Service Airport Meet, Greet & Escort
• Maximum allotted baggage per vehicle is one handbag and one carry-on-size or mid-size luggage per passenger.
• All passengers are required to pay regardless of age or height.
• Please provide both “Arrival” and “Departure” details during the booking process: Date/Time/Airline/Flight Number/Hotel. Dates are subject to availability.
• It is your responsibility to contact the ground transportation supplier directly if you miss your flight or have a change in your flight plans. Please do so immediately so the ground transportation operator can arrange for your pick-up. The Gray Line phone number will appear on your voucher. You can bypass timeshare solicitors standing outside the baggage claim and proceed just a short distance down the hallway to our agents wearing Gray Line uniforms.
• If you book the incorrect hotel zone, you are responsible to pay the difference in Cancun.
• Attractions and services are non-cancelable. A voucher has no cash value and is non-transferable. No refunds, credits, exchanges, or cancellations of a voucher will be granted once voucher has been issued. Refunds will not be issued for unused or partially used attractions or services. Availability and pricing for an attraction or service are subject to change without notice.
• Guarantees on shared transfer that you will not wait more than 15 minutes for Cancun zone bound passengers or more that 30 minutes for Riviera Maya bound passengers (provided your flight is on time, No more than 15 minutes prior or 15 minutes after schedules arrival).
• Please note, in Roundtrip service, amenities will be offered only at your arrival pickup.