Please Note

• Pricing is per person.
• Maximum allotted baggage per vehicle is one handbag and one carry-on-size or mid-size luggage per passenger.
• Please provide both “Arrival” or “Departure” details during the booking process: date/time/airline/flight number/hotel. Dates are subject to availability.
• It is your responsibility to contact the transportation supplier directly if you miss your flight or have a change in your flight plans. Please do so immediately so the ground transportation operator can arrange for your pick-up. The Gray Line phone number will appear on your voucher. You can bypass timeshare solicitors standing outside the baggage claim and proceed just a short distance down the hallway to our agents wearing Gray Line uniforms.
• If you book the incorrect hotel zone, you are responsible to pay the difference in Cancun.
• A voucher has no cash value and is non-transferable. No refunds, credits, exchanges, or cancellations of a voucher will be granted once voucher has been issued. Refunds will not be issued for unused or partially used attractions or services. Availability and pricing for an attraction or service are subject to change without notice.
• Our Mercedes Benz fleet is available 24 hours a day, 365 days a year.