Please Note

• Startin July 9th and until August 13rd, the habitat will open in Sundays. On those days the program includes one box lunch per person
• The use of life jacket is required in all water programs
• Participants must be in good health with the ability to understand our dolphin trainer´s instructions
• For safety reasons pregnant women (5 months and up) can't participate in any of our aquatic programs. Women with less than 5 months into their pregnancy can participate in the Encounter program only if accompanied by another adult and after signing a Responsibility Form
• Remember to use biodegradable sunscreen to protect your skin, the environment and marine species
• For security reasons, the use cameras in the water is not allowed, professional photos will be available for sale
• Bring towels and cash (for the moment we are not receiving dollars, just mexican pesos) for taxis, shopping, meals, etc.
• If you have any health condition or physical disability please contact our call center before you make your reservation so we can provide you full information about our services
• If you get to the Mexican island of Cozumel by cruise ship, verify your schedule before booking to avoid inconveniences. The Time Zone in Cozumel is EST (Eastern Standard Time) UTC/GMT -5 hours
• Groups have a maximum of 12 people for a closer experience
• IMPORTANT: a valid passport is an essential requirement to visit Cozumel
• IMPORTANT: For the moment this location is NOT receiving US dollars (USD) in cash for expenses like dock fee, souvenirs, photos, restaurant, etc. Only Mexican pesos (MXN) in cash and if the client want to use an international credit or debit card, payments will be done in Mexican or US currency at the corresponding exchange rate